At Gharnu Athanu, we aim to deliver your favorite products to your doorstep in a timely, safe, and cost-efficient manner. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of orders placed through our platform.

1. Order Processing

• Orders are processed within 1-2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is processed, you will receive an email or SMS with the tracking details.

2. Delivery Time

• Standard Delivery: Products are typically delivered within 5-7 business days from the date of shipping, depending on your location.
• Express Delivery (if applicable): Faster delivery options may be available at an additional cost. Delivery timelines will be shared during the checkout process.
• Delivery times may vary based on factors such as location, weather, or unforeseen delays by the courier service.

3. Delivery Locations

• We currently deliver across India.
• For international orders, please contact our customer support for availability and shipping charges.

4. Packaging

• We ensure that all our products are securely packaged to maintain freshness and prevent damage during transit.
• In case of any damage to the packaging upon delivery, please refuse to accept the parcel and contact us immediately.

5. Tracking Your Order

• Once your order is shipped, a tracking ID and link will be shared via email or SMS.
• You can use the tracking ID to monitor the status and location of your shipment in real-time.

6. Failed Delivery

Delivery may fail under the following circumstances:

• The provided address is incomplete or incorrect.
• The recipient is unavailable at the delivery location.
• The order is refused by the recipient.

In case of a failed delivery, the package may be returned to us. Re-delivery attempts will incur additional charges.

7. Delays and Exceptions

• While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or courier service interruptions.
• If there are delays, we will notify you via email or phone with the updated delivery status.

8. International Shipping

• For international deliveries, please contact us at [insert contact email/number] to confirm availability and shipping charges.
• All customs duties, taxes, or fees for international orders are the responsibility of the customer.

9. Customer Support

If you have questions or concerns regarding shipping or delivery, please contact us:

• Email: care.gharnuathanu@gmail.com
• Phone: 8160303945

10. Changes to This Policy

We may update this Shipping and Delivery Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed.